Voice Messages appear in Outlook. Open the message; click the WAV file icon to play the attached recording.
MANAGE VOICE MESSAGES IN OUTLOOK....
A Voice Message on the phone and in Outlook IS THE SAME MESSAGE. Delete a message in one location; it is deleted in the other. Open a message in Outlook, the message status changes from 'new' to 'saved' in Voice Mail. Messages are deleted after 30 days. You are sent email notification several days before deletion. To save a voice message, drag it out of the In Box to another mail folder, or save the attached WAV file exactly as you would download and save any other mail attachment.
DIVERT A CALL TO VOICE MAIL....
Rather than answering an incoming call, press the iDivert softkey to send the call directly to voicemail.
SELECT A RING TONE....
Press the Settings button then select softkey to see User Preferences.
Press Select again to configure Rings.
There is a default ring setting and a ring setting for each line. Scroll to select the Default Ring or a line, press the Select softkey.
Scroll and press Play to hear a Ring.
Press Select and then Save to assign a ring. Press Exit until the screen is clear.
CONFERENCE UP TO 8 PEOPLE....
Dial the first person and connect.
Press the MORE softkey, press the CONFRN softkey.
Dial the next person, press CONFRN.
Continue to dial and press CONFRN to conference a total of 8 people including you, the organizer.
The conference continues if the organizer leaves. Participants may transfer their 'seat' just as they would transfer a call. They cannot add participants.
USE ONSCREEN HELP....
Press ?, then press any key to view an explanation of the key function.
Or press ? twice for the list of Help topics.
Use the Scroll and the Select softkeys to read.
To exit, press ? again.
GET ANSWERS TO PHONE QUESTIONS....
1. During installation eek for your building or campus, on-site support and training is provided according to a schedule which is sent to you in an email.
2. At all other times, contact your Desktop Support Person or LAN Administrator; your Campus Help Desk, or http://support.kent.edu.
3. See more about Unified Communications at http://ucsupport.kent.edu
INITIATE A CALL I END A CALL.......
Lift the handset & dial / Hang up.
Or dial first, then Lift the handset / Hang up.
Or press a line button / press line to end.
Or press Speaker or press Headset press either again to end.
Dial a 5-digit KSU extension.
Local off-campus calls dial 8 + phone number
Long Distance dial 8 + 1 + area code + number
Emergency dial 8 + 911 or just 911
ANSWER A CALL.......
Lift the handset.
To use speakerphone:
Press Speaker, or Press the Answer softkey. Press the line button for the incoming call.
To use a headset:
If Headset is lighted, press the Answer softkey, (if not lighted).
or press the line button for the incoming call.
HOLD AND RESUME CALL.......
Press the Hold softkey to place a call on Hold.
Press the Resume softkey to continue the call.
ANSWER SECOND CALL (CALL WAITING).......
The second call appears highlighted on the screen.
Ask the first caller to 'please hold'
Press Answer to place the first call on Hold and connect the second caller. (1st caller hears beeps)
Scroll between calls, using Hold and Resume to control your conversations.
If a 3rd call comes in it goes directly to voice mail.
MUTE A CALL.......
Press Mute to silence your microphone. (you will still hear the other party)
Press Mute again to resume speaking.
TRANSFER A CALL.......
Press the TRNSFER softkey to place the caller on hold, dial the number to which you are transferring, then continue with the type of transfer you prefer.
VIEW MISSED CALLS.......
Press Directories, Missed Calls is highlighted, press Select to continue. Scroll to view the list of missed calls.
VIEW CALL HISTORY.......
Press Directories, scroll down to Placed Calls, press Select. Scroll to view the list of calls.
FORWARD ALL CALLS.......
Press the CFwdALL softkey.
Enter the phone number, including 8 for off campus and / or 1 for long distance.
The screen will display "Forwarded to #".
To end call forwarding press the CFwdALL
SETUP VOICE MAIL (ONE TIME TASK).......
Enter the default PIN 2010. Follow the voice prompts
to record your name and change your PIN.
The system confirms set up when you are finished.
CHANGE VOICE MAIL SETTINGS.......
Enter your ID (5-digit phone number) and your PIN.
Follow the voice prompts.
GET VOICE MAIL MESSAGES.......
Enter your PIN and press #. Press 1 to hear new messages.
Press 3, then 1 to hear saved messages.
Follow the voice prompts.
Press # during playback to fast-forward to the end of a message.
GET MESSAGES, CHANGE SETTINGS (ON OTHER PHONES)
Dial your own KSU phone number.
When Voice Mail answers, press *
Enter your ID (5-digit phone extension), press #.
Enter your PIN and press #.
Follow the voice prompts to hear messages and change your greeting.