Configuring operating system and Jabber audio settings


Windows

  • Confirm that sound is not muted.
    • If muted, click on the speaker, then click on the ‘Unmute Speakers / Headphones’ button.

  • Confirm that the headset is the default communication device for playback.

1. Right click on the speaker in the taskbar > Playback devices.
      • The computer’s sound options will appear, with the playback tab selected.

2. Select the headset then click the arrow next to ‘Set Default’ and choose ‘Default Communication Device’.

  • Confirm that the headset is the default communication device for recording.

1. Click on the ‘Recording’ tab in the sound options window.

2. Select the headset then click the arrow next to ‘Set Default’ and choose ‘Default Communication Device’.


  • Confirm that Jabber is configured to use the headset as the default communications device.

1. File > Options

2.Select Audio

3. Change Output, Input, and Ringer/Alerts to the headphones



Mac

  • Mac Mute Settings

1. In the status bar at the top of the mac there is a speaker icon, if there are no lines in front of it, click on the speaker and drag the slider up to turn up the volume.

  • Mac Sound Device Options

1. Open System Preferences and click Sound under Hardware

2.Select either Output (speaker or USB headset) or Input (microphone or USB headset) at the top of the Sound options window

3. Input
a. Select the device you wish to use as the default sound device
b. Move the slider to set the default input volume.
c. Adjust the slider at the bottom of the window to set the default output volume.
d. Test the device you set as the microphone to make sure it is recognized and the computer is picking up the sounds. The “Input Level” bars should move as you talk or make noise, showing that it is being picked up by the microphone. 

4. Output
a. Select the device you wish to use as the default sound device
b. Move the slider to set the default balance for the device.
c. Adjust the slider at the bottom of the window to set the default output volume.

  • Jabber for Mac Sound Options

1. Navigate to Jabber > Preferences

2. At the top of the Audio Preferences dialog, select the Audio tab

3. Click on the dropdown for each option (Microphone, Audio Call Output, and Ringer & Alerts) and select the device you wish to use.
a. The sliders underneath each option can be used to set the volume for each device.
b. Note - <System Audio Input> devices will use the default Input and Output devices you specify in the Sounds section of System Preferences

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