Help Guides‎ > ‎Jabber Chat & Soft Phone‎ > ‎

Troubleshooting Guides

General
Jabber behavior when signed in on multiple computers
Jabber file transfer limitations
Remove custom statuses in Jabber
How do I clear the stored cache in my Jabber client?
Incorrect phone number showing in Jabber search results

Mac Specific
Jabber for Mac does not display custom status set by Jabber for Windows users
Jabber search results are not displaying contact from Mac address book (Mac 10.7 only)
Mac softphone - Unable to hear caller
Jabber for Mac - Device not found message
Unable to select "Dial With Cisco Jabber" in the options menu after highlighting a phone number in an application
Jabber for Mac - Hear on-hold music after transferred call is answered

Windows Specific
Jabber file transfer option grayed out in Windows client when trying to transfer to Mac client
Presence bubbles are missing or gray in Outlook (Windows only)
Windows 7 sound settings for communications devices does not work in Jabber 9.1x
Unable to view detailed information when searching for users in Jabber for Windows
Jabber for Windows conversation window is blank/empty


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