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Retrieving Voicemail

Voicemail is available from your choice of devices:

Cisco Phone
Press Messages.
Enter your PIN and press # (Pound Sign key).
Press 1 to hear new messages.
For saved messages, press 3, then press 1.
To delete a message, press 7 after the message begins to play. 
Press # (Pound Sign key) during playback to fast-forward to the end of a message.
Cisco phone detailed instructions  

Any Phone

When Voice Mail answers, press * (Star key).
Enter your ID (5-digit phone extension), press # (Pound Sign key).
Enter your PIN and press # (Pound Sign key).
Press 1 to hear new messages.
For saved messages, press 3, then press 1.
To delete a message, press 7 after the message begins to play. 
Press # (Pound Sign key) during playback to fast-forward to the end of a message.

Outlook (PC or Mac)
Voice Messages appear as email messages in Outlook.
Open the message. Click the WAV file icon to play the attached recording.

A Voice Message on the phone and in Outlook IS THE SAME MESSAGE. Delete a message in one location; it is deleted in the other. Open a message in Outlook, the message status changes from ‘new’ to ‘saved’ in Voice Mail. Messages are deleted after 30 days.

You are sent email notification several days before deletion. To save a voice message, drag it out of the In Box to another mail folder. Or save the WAV file as you would download and save any other mail attachment.

Manage Voice Messages in Outlook detailed instructions
Save a message in Mac Outlook detailed instructions


Retrieve voicemail in Cisco Jabber


Click the Play --> button to play back a message via your headphones or speakers.
See Jabber detailed instructions.



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