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Overview


VOICEMAIL UNIFIED MESSAGING
  • Voicemail received in email inbox for playback
  • Messages played in email will be updated as played in your voice mail system (turns off phone indicator)
  • Messages can also be played from cell phone mail client (needs a wav player)
JABBER CLIENT
  • Softphone for Computer Based Audio and Video Phone Calls
  • Chat Client for Instant Messaging
  • Desktop Phone control for Click-to-Dial functionality
  • Corporate Directory Searching
  • Presence Status Integrating Calendar, Online Status, and Phone Status
CONFERENCING AND COLLABORATION
  • Audio and Video Conferencing
  • Impromptu, Multiparty Conferencing
  • WebEx Integration for Desktop and Application Sharing Coming Soon
MOBILITY EXTENSIONS
  • Mobile Capabilities are Coming Soon
CONTACT CENTER
  • Automatic Call Distribution
  • Interactive Voice Response
  • Call queuing
  • Call Recording and Quality Management
  • Desktop Application Integration
  • Enhanced Supervisor Features

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